Terms and Conditions
Duties and Taxes
All goods including the United Kingdom and other European countries, unless otherwise indicated, are shipped from the USA. Import duties, taxes (VAT), and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers. These charges are recipient’s responsibility. You may check with your country’s customs office to determine what these additional costs will be.
Echo® Water Machine Return Policy
-Satisfaction is guaranteed on purchases of Synergy Science Products. You can return products within 30 days from the original date of purchase less any shipping, installation, discounts, etc (all returnable products MUST BE received by Synergy Science, Inc. within 30 days from the original date purchase). The customer is responsible for the cost of shipping, handling, broken or missing parts, and the cost of installation. It is strongly recommended to insure the shipment. Synergy Science is not responsible for any loss or damage during transit for returned products.
-Consumable products must be unused and received within the 30 days from date of purchase in new condition. Supplements and consumables must be in original package, unopened, and unused.
-Synergy Science, Inc. assumes no responsibility for the improper use of and self-diagnosis and/or treatment using these products. Synergy Science, Inc. products should not be confused with prescription medicine. Synergy Science, Inc. products should not be used as a substitute for medically supervised therapy. If you suspect you suffer from clinical deficiencies, consult a licensed, qualified medical doctor.
-It is expected that all Echo® Water Machine returned will be sent back in “Like New Condition”. This means the ionizer is not scratched, damaged or broken in any way and is returned with all the hoses, connectors, parts, manuals and DVDs etc.
All returned merchandise must have a Return Merchandise Authorization (RMA). Any and all merchandise sent to our facility without an RMA will be unequivocally refused. To request a Return Merchandise Authorization, contact customer support at +1 800-337-7017.
-If the event that the Echo® Water Machine shows signs of wear and tear or damage of any kind, we will determine on a case by case basis what your refund amount will be. The refund amount will be based upon the severity of the damage.
-Echo® Water Machine returned will be sent back in “Like New Condition”. This means the machine is not scratched, damaged or broken in any way and is returned with all the hoses, connectors, all parts, and manuals.
-It is understood that the purchaser will ship the Echo® Water Machine fully insured and freight fully paid. Customer is responsible for any damage or loss during transit for products being returned.
-Consumables: All consumable products are only returnable if unused and can be returned for a refund within 30 days from date of purchase less any shipping, installation, discounts, etc. (all returnable products must be shipped and received by Synergy Science, Inc. within 30 days of purchase).
Synergy Sauna™ Warranty and Return Policies
– Satisfaction is guaranteed on purchasing a Synergy Sauna™.
There is a 1 year warranty on the Synergy Sauna covering defective parts. The warranty covers parts and labour but not shipping. If you wish to return the Synergy Sauna see below condition of the return: Must be received in our office within 30 days of the purchase date no exceptions!
– Customer is responsible for the return shipping. We strongly suggest insuring the shipment as we are not responsible for damage of loss during shipment.
– There will be a $150 inspection fee for all return saunas. This amount will be deducted from the refunded amount. The inspection will cover signs of wear and tear, damage of any kind including electrical, the smell and condition of the sauna cover and internal parts, foreign objects in the sauna including animal hair, any missing accessories that came with the sauna, etc.
– Synergy Sauna™ must be returned in “like new” condition. If the sauna is not in “like new” condition the refund you receive will be based on the condition of the sauna returned.
– You must acquire a RMA# from customer support if you are returning any products. Shipments for returned products that do not contain a RMA# will be refused.
Qi Me, Qi Home, Qi Max Return Policy
– You can return products within 30 days from the original date of purchase less any shipping, etc (all returnable products MUST BE received by Synergy Science, Inc. within 30 days from the original date purchase). The customer is responsible for the cost of shipping, handling, broken or missing parts, and the cost of installation if applicable. It is strongly recommended to insure the shipment. Synergy Science is not responsible for any loss or damage during transit for returned products. Must be returned with a Synergy Science Issued RMA number.
– The Qi Home and Qi Max products come with a 2 year warranty.
Legal Medical Disclaimers
We have not intended to imply any medical or curative claims with any of our products or the wording on our website, videos, or literature. We have been made aware of many individuals whose conditions have been made better for the user because of being hydrated better. There are many individuals that feel better simply after being properly hydrated.
We are saying that water from an Echo® Water Machine can hydrate you more effectively than other types of water when consumed appropriately. Diet, exercise, relationships also play an important role in overall wellbeing.
We make every reasonable effort to include accurate and up to date information in our website. We make no warranties or representations as to its accuracy. We assume no liability or responsibility for any errors or omissions in the content of the site.
Do not drink alkaline water when consuming time-release medication. Please consult your doctor if you have any questions. If you or your doctor have any questions or concerns with you consuming alkaline water, follow their recommendations. You can encourage your Doctor to contact us. When taking time-release medications, please consume neutral pH water.
Appropriate source water to be used with Echo® Water machines. Source water used with Echo® water machines should be potable water. If the source water is deemed micro biologically unsafe or not potable, it should not be used with Echo® Water machines. The EPA standards for drinking water are less than 500TDS. Water tests are available. Please contact Customer support at +1 800-337-7017
Consuming Hydrogen Enriched Water on a Regular Basis
Millions of people all over the world have consumed hydrogen enriched water for many years. There has not been any report of anyone experiencing complications of drinking water that would not have the same issue with drinking typical water from any source. Most people find drinking water around with a pH of 5.5- 9pH is most enjoyable. Regularly consuming water with a pH greater than 10 is not advised.
Echo® Forever Warranty
-Echo® 9 Ultra Water Machine carries a Forever Warranty on all parts, labor, shipping of the.
-Shipping is covered for all repairs when your Echo® 9 Ultra H2 Water Machine fails due to a defective part.
-If the parts are no longer available and your machine is not able to be repaired, we will credit the original price you paid towards the retail price of a replacement machine of your choice.
-Echo® 9 Ultra H2 machines are backed by a Forever warranty.
-The hydrogen machines (NHM-130, UHM, & HWS) have a 5-year warranty covering defective parts, labor, and shipping.
-The Synergy Sauna™ has a 1-year warranty covering defective parts/components. Shipping is not covered.
-All warranties are valid for the original purchaser only. The machine warranties can only be transferred to another party if Synergy Science, Inc. approves the transfer and the transfer fee of $499 is paid. The warranty covers defective parts, labor, and shipping. If the defective part(s) cannot be repaired or replaced, the purchase price paid for the machine will be put toward the price of a current new or refurbished machine.
-The warranty does not cover improper use of the machine, issues with machines where basic maintenance has not been performed including annual cleaning with the cleaning filter or cleaning kit, any damage caused by misuse or abuse to the machine, Acts of God including storms, flooding, fire, electrical damage from power surges, power spikes, lightening, improper wiring in the home, etc., and any physical damage to the machine by the owner.
-All Returns must be accompanied by a RMA# provided by customer support.