When you already researched the benefits of molecular hydrogen/hydrogen gas

You’ve already made a decision to buy and know abut hydrogen and its health benefits.  You’ve done the research and all you want is to choose the best hydrogen-rich water product to suit your needs. Be it a business premises or your own home, knowing the options without feeling lost is always helpful!

To help you with that, I’ve listed the most common questions to ask yourself and the company you’re dealing with before choosing the right product for you. Since I’ve been in the industry for over five years, this is quite a detailed list. So you may or may not go through the whole lot.

1. Come to understand what you’re buying.

What is an ioniser or hydrogen-rich or hydrogen infused water generator?

You don’t need to become a tech expert but it’s good to know the basics. There’s a lot of misinformation out there including marketing hypes (unfortunately) within the industry. That’s why the ability to know what sort of thing you’re buying is important. We’ve answered these terms in the FAQ section of our website.

2. Be clear about your needs.

Do you want to have a unit drinking water only? Do you want to invest more to use a system which also creates water for skin care, disinfection and rinsing fresh produce? Do you want it hidden under the counter with a ditigal/simple tap? Or on the counter top? Do you already have an RO system under the kitchen counter and need only a hydrogen server? Or do you want filtration included? Have a think. When you know what you’re after, you’ll be able to narrow down your search.

3. What does the filter remove?

If you go for the hydrogen rich water option which includes filtration, here’s what you need to consider.

Overall, the cleaner the source water, the less contaminants are present in your drinking water and the better results. Make sure you know what the filter removes. Is it a basic chlorine/activated charcoal filter? Is it a dual filter? Does it remove chlorine, pesticides, pharmaceuticals, fluoride, chloramines, bacteria, viruses, fungus, algae and heavy metals?

Some contaminants may need different media to remove them, so you may need a pre filtration or a specific filter relevant to your source water. The company you’re dealing with/your sales agent should be able to get all this information to you and advise accordingly.

4. Be aware of the most common myths frequently told to consumers in the industry about hydrogen-rich / ionised water.

Due to the fact that the internet is a space for anyone to say anything, you’ll find a lot of misinformation shared – yes, even within the water industry. Since I feel there’s absolutely no need for this, we’ve created a video and blog series of three episodes to help you uncover what these myths are likely to be. Check out our FAQ section (scroll down or search for What are the most common alkaline water myths?)

5. Know your source water hardness.

What is water hardness? In other words, the level of minerals contained in the water. It’s measured in a few different ways but the easiest way to measure is in parts per million. A very soft water may be anywhere between 0-50ppm, a very hard water easily above 300ppm.

Why is this important? If you’re in an area with a very hard water, what happens to your kettle? Do you get limescale? As with any other appliances which use source water, your hydrogen rich water unit may need extra care or extra prefiltration to make sure it doesn’t get clogged up with calcium deposits. On the other hand, if your water is very soft you may not want to use an ioniser but a pH neutral hydrogen infusion so make sure enough hydrogen is dissolved to have therapeutic benefits. The water company you deal with should give you some guidance as for what filter suits your water source and what unit would be the most suitable for you once you tell them your water hardness levels.

To find out how hard your source/tap water is, simply google ‘water hardness’ or ‘how hard is the water in …” (+ your location). You can also busy a TDS (total dissolved solids) meter to help you measure that – for under £10 on Amazon .

6. Be aware of potential drawbacks.

Many companies will try to tell you that their products are the best and that nothing will ever go wrong. But as with any technology and appliance or anything in life, this may not be the case. Get the right information about what are the potential drawbacks of the technology you’re dealing with. Get clear about any maintenance required.

In general, an ioniser should have a very long life span (at least 10 years), but that doesn’t mean that some of the electronics parts, for example, don’t wear out, or that calcium (in hard water) doesn’t build up in the tubing over time.

7. Ask about warranty.

What warranty does the company you want to buy from offers? What’s the small print? Read the conditions carefully and if anything isn’t clear, ask about it. Take your time until you feel you’re confident.

8. Ask about the return policy.

Buying a high quality H2 water unit is often a matter of investing somewhere between USD1,500-4,000 investment. This is why you want to make sure that the risk of it not being what you signed up for is zero. Some companies may offer a money back guarantee for a certain amount of days (e.g. 30day money-back guarantee). This is a great way to give the consumer an opportunity to reduce their risk. If this is something that they offer, are there any fees involved if you decide to return it? Is the return void if the unit is used when being returned?

9. Test for Hydrogen levels / H2.

You should be able to test the water for hydrogen after one or two months of usage and still have time to return it if the unit doesn’t produce the therapeutic levels of H2. The min. therapeutic levels have been shown to be 0.5parts per million (ppm). You can test for H2 using H2 Blue Reagent (USD30) available in our shop.

10. Consider maintenance.

As a consumer, we want to have things as easy as possible. Ask what maintenance is required to keep the unit in good shape. Generally speaking, one of the drawbacks often encountered with ionisers may be the calcium deposits in the electrolysis chamber. Calcium build-up in the chamber equals no H2 production. Preventing calcium buildup is critical. Some units have manual cleaning, others will have self cleaning. Others have replaced cleaning with Anti-Scaling Technology, a patented system which prevents calcium build-up on the electrodes in the electrolysis cell by reversing the charge or polarity of the electrodes each time the unit is turned on. Ask what’s required to keep your unit ‘healthy’!

11. Check reviews & use common sense.

Come to understand that the water ioniser industry is a somewhat small industry and like in any other industry, there might be a reason why some companies trash other companies. I personally believe that if you have a product that works, you don’t need to engage in fear mongering tactics and slam other brands. Giving a fair comparison is one thing, being emotional is another. Use your common sense when reading reviews.

12. Ask about post-purchase support.

Is there someone available who will be able to answer any questions, days or even months after your purchase? As an owner of the hydrogen-infusion unit myself, it was critical for me to have someone there from the customer service or even the company management who I can rely on to make my experience smooth.

13. Check about suitability of the adaptors which come with the unit for your tap.

Unless you are planning to get a separate tap installed, you’ll be using an adaptor/diverter on your current kitchen tap. It may be that you have an old or a very unusual tap that will need to be replaced to be suitable with the uni, so it’s good to send a photo to the company/your sales agent and ask about this.

In majority of cases of cases it should fit, however, I’ve had clients who needed to get a new tap. You should know this in advance and send a photo to your sales agent to check.

14. How much is it?

As a consumer, you can’t avoid this question. The price you pay for a hydrogen water unit (and any other product in fact) includes the manufacturing costs, all overheads of the company that creates and sells the product including employee salaries and customer service, marketing costs, sales agent/distributor costs, warranty (yes, part of the cost is included in the price) and profit. Some MLM companies in the industry will generally have nearly two times (1.75) larger profit margin than a traditional  companies, and this is why you may pay more for certain products than others. They may try to convince you otherwise (being there myself) but that’s the truth.

On another note, it was interesting to find out that a high quality electrolysis chamber itself costs a few hundred dollars on its own, which means that if you’re looking for an ioniser/H2 infusion unit which costs less than USD1,000, you may be disappointed with its performance and life expectancy.

Generally speaking, the retail price is somewhere between USD1,500 – USD4,000.

Also, be aware of your ongoing and maintenance and filter costs, how often the filters need to be changed, and if there’re any other costs involved throughout the lifespan of your unit.

15. Do they have payment plans?

You may not be in a position to have the full amount at hand. Ask the company if they are able to provide you with a payment plan. Usually payment plan options are subject to a credit check so if you have failed payments on credit cards, you may not be a suitable candidate. This may vary by specific regulatory requirements of your resident country.

16. Get all your questions answered, engage in a conversation.

Get all questions answered, even the seemingly ordinary ones!  Have peace of mind and confidence in the product you’re purchasing. Talk to your sales agent, ask to talk to the company’s management or customer service if you feel that’s what you need. Then pick the right product and enjoy the delicious hydrogen-rich water on tap!

Watch my short video with Paul Barattiero, the CEO of Synergy Science, covering this topic:



Want to find out more about molecular hydrogen and hyrogen-rich water and how you can create it in your kitchen?



Disclaimer: Our aim is to share the above information to help you feel more empowered, make more useful choices, to encourage you to focus on prevention and solutions to stay healthy and increase your resilience and joy of living. This article is provided as an information resource only, and is not to be used or relied on for any diagnostic or treatment purposes. This information is not intended to be patient education, does not create any patient-physician relationship, and should not be used as a substitute for professional diagnosis and treatment.